Shipping policy

Shipping Policy

Wellra is an Australian-owned brand. All orders are shipped free, with tracking, from our warehouse in the United States.

Processing: orders are processed within 1-2 business days. You will receive a confirmation email with tracking once your order ships.

Estimated delivery (United States): most orders arrive within 1-4 business days after dispatch.

Please note: delivery estimates are a guide only and are not guaranteed. Occasionally, factors outside our control - such as carrier delays, weather, high-demand periods, or customs - can extend delivery. Please allow up to 15 business days from dispatch for your order to arrive. Orders delivered within this window are considered successfully delivered and are not eligible for a refund on the basis of delivery time alone.

Tracking: every order ships with tracking. Please allow 24 hours after a delivered update before reporting a package missing, as carriers sometimes mark orders delivered shortly before arrival.

Delayed or lost orders: if your order has not arrived after 15 business days from dispatch, email info@wellra.store and we will help locate it or arrange a resolution.

Incorrect address: please check your address at checkout. If it is incorrect, email us within 24 hours of ordering and we will try to update it before dispatch. Orders shipped to an incorrect address provided by the customer are not eligible for a refund or replacement.